I am writing to you today to address the current health situation facing the world – the COVID-19 virus, colloquially known as “Coronavirus”.
As you all would be aware, COVID-19 is rapidly spreading globally, which is leading to massive impacts on trade, investments, and business in general, across all types of industry.
I would like to reaffirm our commitment to minimising the effect these trying times will have on your operations, and your livelihoods.
To assist in the near future, we have put together an information sheet to help you prepare (how to sanitise your equipment and best practices for cleaning), – please see your Zone Operator Kit for these files, these are editable so yo can adjust to have your own logos on them
Some operators have also found success in being proactive and letting their customers know (particularly via social media) that if they wish to reschedule or postpone a booking, they are more than welcome to. This can help minimise panic-cancellations and preserve income. Issuing notice that your business is implementing and undertaking preventative measures is also a good idea to encourage public trust & confidence in your business
Regarding the immediate future of Zone…
While we will do all we can to minimise any disruption to our services, we are unable to predict with any certainty whether we will be forced to temporarily close any number of our offices, some are already closed. (either by government edict, or by sickness).
With this in mind, we are encouraging you to lodge any spare parts orders you may have pending, and ensure you have a reasonable stock of spare parts to see you through. We are committed to supporting & assisting you in every way we can, so even if Zone’s office closes, we will still be providing phone and email support throughout.
Critically, our directors, including myself will remain contactable at all times, even if Hologate, or our associated partner offices close, to provide you the best service we are able.
We have preemptively increased stock within all of our regional offices, however, we expect that some elements will become increasingly difficult to source, as supply chains are disrupted. If you find yourself needing to close, either from personal decision or under the direction of the authorities, please let us know as soon as possible. We will pause licenses, along with other assistance as possible on a case by case basis.
For now, things continue to be business as usual, as much as it can be – and we are ready to assist in any way we can. Although there will be difficult times ahead, I am confident in your resilience.
If anyone requires any further information relating to sanitisation, safety procedures, or if you have any questions about the content above, please don’t hesitate to contact me directly.
I’d like to urge you all to stay the course, and let us know if we can be of any help in these difficult times – we stand ready to assist in any way we can. The Zone family intends to weather this storm together.